Our Story
We built Binary IT Solutions because small businesses deserve the same caliber of technology support as the enterprise - without the enterprise price tag or the enterprise attitude.
The Origin Story
Jon Schmok spent years watching small and medium businesses get shortchanged by the IT industry. Enterprise firms turned them away. Budget vendors delivered budget results. The gap between what small businesses needed and what they could actually get was enormous - and Jon decided to close it.
He founded Binary IT Solutions in 2017 with a simple but powerful mandate: give every client - regardless of size - the kind of proactive, attentive, technically excellent IT partnership that enterprise companies take for granted. No ticket queues. No offshore call centers. No cookie-cutter solutions. Just real expertise, real relationships, and real results.
Today, BITS serves over 150 businesses across Vancouver, Winnipeg, and Los Angeles, covering everything from managed IT and cybersecurity to web development, SEO, VOIP, and beyond. One partner. Everything technology.
"Small businesses are the backbone of every community we operate in. They deserve IT support that actually has their back - and that's exactly what we built."Founded 2017 · Headquartered in Vancouver, BC
What We Stand For
These aren't marketing words. They're the standards we hold ourselves to on every call, every project, and every client relationship.
We tell you what you need - not what maximizes our invoice. No upsells you didn't ask for. No contracts designed to trap you. We earn trust by deserving it.
We monitor, we maintain, we prevent. By the time most IT companies know there's a problem, we've already resolved it. Downtime doesn't happen on our watch.
You're not a ticket number. We know your name, your business, and your goals. When you succeed, we succeed - that's not marketing copy, it's how we measure ourselves.
Technology is complex; working with us shouldn't be. We translate jargon into clarity, complexity into simple choices, and tech talk into real business outcomes.
Why Choose BITS
Managed IT. Web development. SEO. VOIP. Email. Hosting. Business continuity. All under one roof. One point of contact, one invoice, zero "that's not our department."
No surprise invoices. No hidden fees. Our pricing is transparent and fixed, so you can plan your technology budget with confidence - not crossed fingers.
When something goes wrong, you get a person - not a ticket number, not an auto-responder, not a chatbot. Fast, human, effective support. Every single time.
24/7 proactive monitoring means we're watching your systems around the clock. Most issues get identified and resolved before they ever touch your workday.
Whether you're a team of 3 or 300, our solutions grow with you. We build technology infrastructure designed for where you're going, not just where you are today.
Our Journey
The People Behind the Company
Real humans who genuinely care about your business. No call centers. No outsourcing. Just people who show up.
Client Stories
The best measure of our work is the businesses we've helped build, protect, and grow.
When our server went down on a Friday afternoon, Jon had us back online in under two hours. BITS doesn't treat support tickets like tickets - they treat them like emergencies. That is the difference.
We went from a basic HTML site to a fully optimized platform that now generates over 35% of our new client inquiries. The BITS team genuinely understands what small businesses need from their online presence.
I've worked with three different IT companies over the past decade. Binary IT is the first one that actually explains what they're doing and why. No jargon, no runaround - just real results, every time.