Managed IT Services

Your IT Department,
Without the Overhead

Proactive monitoring, expert support, and enterprise-grade security - all wrapped in a predictable monthly plan. We handle the technology. You run the business.

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Sound Familiar?

The Problems We Were Built to Solve

The Problem
"Our IT support takes days to respond - we lose hours waiting."
The BITS Way
Real humans answer fast. No ticket queues. No offshore call centers. When you call, someone picks up - and they actually know your setup.
The Problem
"We've had data loss and unexpected downtime - it cost us dearly."
The BITS Way
We monitor your systems 24/7 and resolve most issues before they surface. With backup and AV/EDR included, your data is protected from every angle.
The Problem
"Every month the IT bill is different - we can never plan for it."
The BITS Way
Flat-rate managed IT means one predictable number every month. No surprise invoices. No per-hour billing when things go wrong. Budget with confidence.

What Is Managed IT?

Think of Us as Your In-House IT Team - at a Fraction of the Cost

Managed IT means we take full responsibility for your technology infrastructure - monitoring it, maintaining it, securing it, and supporting your team - on an ongoing basis. No hiring. No benefits. No training. Just a highly skilled IT team that's always available.

For most small businesses, the alternative is hiring a full-time IT person (expensive), relying on a break-fix vendor (unpredictable), or hoping nothing goes wrong (dangerous). Managed IT gives you a fourth option: enterprise-level coverage, SMB price.

Proactive, not reactiveWe find and fix problems before they disrupt your day
Predictable monthly costFlat-rate pricing - no surprises, ever
Full-stack coverageFrom workstations and servers to cloud and security
Scales with your businessAdd users, locations, or services as you grow
Talk to Us About Managed IT
IT professional at work
Always Watching24/7 proactive monitoring

What's Covered

Everything Your Business Needs to Stay Running

Every managed IT plan from BITS includes a comprehensive stack of services designed to keep your systems secure, current, and performing at their best.

24/7 Proactive Monitoring

We watch your systems around the clock and respond to alerts before they become problems.

All Tiers

AV with EDR Security

Enterprise-grade antivirus with Endpoint Detection & Response - included free on every plan.

All Tiers

Patch Management

Automated updates across all workstations and servers keep your systems current and secure.

All Tiers

Remote Helpdesk Support

Real technicians available to troubleshoot and resolve issues quickly, without you waiting.

All Tiers

SaaS Data Backup

Automated backup of your cloud apps - Microsoft 365, Google Workspace, and more. Never lose critical data.

Tier 2 & 3

Unlimited Remote Support

During business hours, your team can reach us as many times as needed - no per-incident billing.

Tier 2 & 3

Network Management

Monitoring and maintenance of your routers, switches, and network infrastructure.

All Tiers

Reporting & Visibility

Regular reports on your IT health, security posture, and system performance - no guesswork.

All Tiers

Our Packages

Choose the Right Level of Coverage

Every plan includes our core security stack. Step up for more support, backup, and priority response. Contact us for custom pricing - we'll find what fits your budget.

Tier 1
Essentials
Core protection and monitoring for businesses that need a solid IT foundation.
  • AV with EDR - free, included
  • 24/7 proactive monitoring
  • Patch management & updates
  • Remote helpdesk support
  • Network monitoring
  • Monthly health reports
  • SaaS data backup
  • Unlimited remote support
Get a Custom Quote
Most Popular
Tier 2
Professional
Full coverage with unlimited support and backup - the complete solution for growing businesses.
  • AV with EDR - free, included
  • 24/7 proactive monitoring
  • Patch management & updates
  • Unlimited remote support (business hours)
  • Free SaaS backup - Microsoft 365, Google Workspace
  • Network monitoring
  • Priority response times
  • Monthly health reports
Get a Custom Quote
Tier 3
Enterprise
Maximum coverage, dedicated attention, and on-site support for businesses that demand the best.
  • Everything in Tier 2
  • Free SaaS backup - free, included
  • Unlimited remote support (business hours)
  • On-site support available
  • Dedicated account manager
  • Advanced security suite
  • Quarterly business reviews
  • Priority escalation path
Get a Custom Quote

Not sure which tier is right for you? Book a free consultation - we'll help you figure it out, no pressure.

The Process

Getting Started Is Simple

From your first call to fully managed IT - we make the transition smooth, fast, and painless.

1

Discovery Call

We learn about your business, your team, your current setup, and your pain points. No obligations, no pressure.

2

Custom Plan

We design a Managed IT plan tailored to your needs and budget - and walk you through exactly what you're getting.

3

Smooth Onboarding

We set up monitoring, security tools, backup, and support systems - with minimal disruption to your workday.

4

Ongoing Partnership

Proactive management from day one. Regular check-ins, monthly reports, and a team that's always a call away.

Common Questions

Managed IT - Answered Simply

We don't believe in locking clients in. Our agreements are straightforward with reasonable notice periods - because we'd rather keep you by doing great work than by contract obligation. Most clients have been with us for years.
Our proactive monitoring runs 24/7, which means most issues are caught and resolved before business hours even begin. For critical after-hours emergencies, we have escalation processes in place. We'll discuss this in detail during your onboarding.
Yes - we fully support Windows and macOS environments, including mixed setups. Whether your team is all-Mac, all-Windows, or a blend of both, we've got the expertise to manage it seamlessly.
It means exactly what it says - during business hours, your team can call or submit tickets as often as needed without any per-incident charges. Tier 2 and Tier 3 plans include unlimited remote support. Tier 1 includes remote support on a per-incident basis.
Our SaaS backup (included free in Tier 2 and Tier 3) covers Microsoft 365 and Google Workspace, including email, files, calendars, and contacts. If you use other cloud platforms, ask us - we may be able to accommodate them.
Absolutely. We can take over fully or work alongside your existing resources. Many clients transition gradually - starting with monitoring and security, then expanding. We'll design a plan that fits your situation.

Let's Talk Technology

Stop Worrying About IT.
Start Growing Your Business.

Book a free, no-pressure consultation. We'll assess your current setup, answer your questions, and tell you honestly what we think you need - even if it's less than you expected.

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