VOIP Solutions

Your Business Phone System,
Reimagined

We build, host, and fully manage your 3CX PBX phone system - enterprise-grade communications for your business at a price that makes sense. Your office phone, anywhere in the world.

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Powered by 3CX

The Phone System That Goes Wherever Your Team Goes

3CX is our preferred business phone platform - and for good reason. It's a full-featured, software-based PBX that runs on any device, in any location, at a fraction of the cost of traditional phone systems.

BITS handles the entire 3CX lifecycle: we design your system, configure it to your business needs, host it on secure cloud infrastructure, and manage it on an ongoing basis so you never have to think about your phone system again.

We design & build your PBX from the ground up
We host it on secure, redundant cloud infrastructure
We manage, monitor, and support it ongoing
Talk to Us About VOIP
Business phone system
3CX Preferred PartnerDesign · Host · Manage · Support

3CX Features

Everything a Modern Business Phone System Should Be

3CX goes far beyond calls and voicemail. It's a complete unified communications platform built for how businesses actually work today.

Mobile & Desktop Apps

iOS, Android, Windows, and Mac apps let your team take their business line anywhere - same number, same experience.

Web-Based Phone Client

Make and receive calls directly from any browser - no software install required. Perfect for remote and hybrid teams.

Video Conferencing

Built-in HD video meetings with screen sharing - no third-party apps needed. Up to 250 participants.

Live Chat Integration

Add live chat to your website and handle customer conversations directly from your 3CX interface alongside calls.

Auto-Attendant / IVR

"Press 1 for sales, 2 for support…" - professional call routing that ensures every caller reaches the right person.

Call Queues & Ring Groups

Distribute incoming calls intelligently across teams. Set priorities, fallback rules, and wait-time announcements.

Call Recording

Record calls for training, compliance, and quality assurance. Recordings are securely stored and easily searchable.

Voicemail to Email

Missed calls deliver voicemail messages straight to your inbox - as audio files and optional transcriptions.

Call Reporting & Analytics

Detailed call logs, queue statistics, and agent performance reports give you full visibility into your phone system.

CRM Integration

Connect to Salesforce, HubSpot, Zoho, Microsoft 365, and more - callers are identified automatically before you pick up.

WhatsApp & SMS

Handle WhatsApp messages and SMS from inside 3CX - one platform for all your business messaging channels.

Hot Desking

Any phone becomes yours when you log in. Perfect for shared workspaces, shift workers, and multi-location teams.

The Full Service

Build. Host. Manage.

Three words that describe our complete VOIP offering - end to end, with no loose ends and no gaps in coverage.

01

We Build It

We design and configure your entire 3CX phone system from scratch - tailored to your team structure, call flows, and business needs.

  • System design & architecture
  • Extension setup for every team member
  • IVR / auto-attendant configuration
  • Call queue & ring group setup
  • Hardware provisioning (Fanvil & Snom)
  • Number porting assistance
02

We Host It

Your 3CX instance runs on secure, redundant cloud infrastructure managed by BITS - with the reliability your business depends on.

  • Secure cloud hosting
  • Redundant infrastructure
  • Regular backups & snapshots
  • SSL encryption end-to-end
  • Uptime monitoring & alerts
  • Software updates & patches
03

We Manage It

Day-to-day management, configuration changes, user additions, and ongoing support - all handled by our team so you don't have to touch it.

  • Add / remove users anytime
  • Call flow changes on request
  • Ongoing technical support
  • Troubleshooting & diagnostics
  • Training for new team members
  • Proactive system monitoring

Hardware Phones

Premium Desk Phones for Every Workspace

Whether you want reliable business-grade phones at a great price or premium German-engineered handsets - we supply, configure, and provision both.

Fanvil desk phone
Fanvil
3CX Certified

Fanvil - Business-Grade Value

Fanvil delivers exceptional feature sets at competitive price points. Ideal for businesses that need reliable, professional desk phones across every workstation without breaking the budget.

Crystal clear HD audio
PoE support
Colour touchscreen models
Wide model range
Auto-provisioned by BITS
Android-based options
Snom desk phone
Snom
3CX Certified

Snom - German Engineering, Premium Quality

Snom phones are built in Germany to exacting standards. Known for outstanding audio quality, rock-solid reliability, and a premium feel - the choice for boardrooms, executives, and high-use environments.

Superior audio quality
Premium build quality
Advanced wideband codec
Programmable function keys
Auto-provisioned by BITS
DECT wireless options

The Process

Up and Running in Days, Not Months

Switching to VOIP is easier than you think. We handle everything - from system design to the moment your team picks up their first call.

1

Discovery & Design

We learn your team structure, call volumes, locations, and requirements. Then we design the perfect 3CX setup for your business.

2

Build & Configure

We set up your hosted 3CX instance, configure extensions, IVR, call queues, and integrations - all tested before go-live.

3

Hardware & Go-Live

We provision and ship your Fanvil or Snom phones pre-configured. Plug them in, and they work. Your numbers get ported seamlessly.

4

Ongoing Management

We handle all changes, additions, support, and monitoring. Your phone system is one less thing you'll ever need to worry about.

Common Questions

VOIP - Answered Simply

Yes - number porting is standard with every new 3CX installation. We manage the porting process for you, ensuring your business number transfers to the new system with zero downtime. You keep every number your clients already know.
Not at all. The 3CX mobile app, desktop app, and web client let your team make and receive calls on their business line from anywhere - at home, on the road, or in a different country. Callers see your business number, not a personal cell.
Traditional phone systems run over copper landlines, require expensive on-site PBX hardware, and are difficult to scale. VOIP runs over your internet connection, is hosted in the cloud, costs significantly less per month, and scales instantly - add or remove extensions in minutes, not days.
In the event of an internet outage, calls can automatically failover to mobile apps on cellular data or to a backup number. We design your system with redundancy in mind so your business stays reachable even during connectivity issues.
Both options work with 3CX. Many businesses use a combination - desk phones (Fanvil or Snom) for office staff who prefer a physical handset, and the mobile/desktop app for remote or flexible workers. We'll help you find the right mix for your team.

Time to Upgrade Your Communications

Stop Paying Too Much
for a Phone System That Does Too Little

Book a free consultation and we'll show you exactly what a 3CX-powered phone system would look like for your business - including a cost comparison with what you're paying now.

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